Privacy Policy
1. Introduction: Our Commitment to Your Privacy
At Krish Trip (“we,” “us,” or “our”), safeguarding your personal data is foundational to our mission. This Privacy Policy details how we collect, use, disclose, and protect your information when you use our services (website, bookings, customer support). By accessing krishtrip.com or providing data to us, you consent to these practices.
Key Principles We Uphold:
- Transparency: No hidden data usage.
- Minimization: Collect only essential data.
- Security: Industry-standard encryption and access controls.
- Control: You decide how your data is used.
2. Information We Collect
2.1. Directly Provided Data
- Identity & Contact: Full name, email address, phone number, and billing address.
- Travel Details: Travel dates, destinations, accommodation preferences, and special requirements such as meal preferences or accessibility needs.
- Payment Information: Payments are processed through secure third-party payment gateways. Krish Trip does not store complete card details on its servers.
- Communications: Chat logs, emails, call recordings (for quality assurance).
All payments are processed through secure and authorized payment gateways, and Krish Trip does not directly store sensitive financial information.
2.2. Automatically Collected Data
- Device & Usage: IP address, browser type, pages visited, session duration.
- Cookies & Tracking: Session cookies (login persistence), analytics cookies (Google Analytics), preference cookies (language/currency).
- Location Data: Approximate location via IP for destination-relevant offers.
3. How We Use Your Information
Purpose | Data Used | Legal Basis |
Booking Processing | Identity, payment, travel details | Contract Fulfillment |
Customized Itineraries | Preferences, past bookings | Legitimate Interest |
Customer communication and service updates | Email address and contact information | Consent |
Marketing (opt-in only) | Email, travel interests | Consent |
Fraud Prevention | IP, device data, payment history | Legal Obligation |
Service Improvement | Usage patterns, feedback | Legitimate Interest |
4. Data Sharing: Strictly Limited & Purpose-Driven
We never sell your data. Disclosures occur only as follows:
4.1. Essential Service Providers
Third Party | Data Shared | Purpose |
Hotels/Resorts | Name, dates, room preferences | Reservation fulfillment |
Transport Providers | Name, pickup location, itinerary | Vehicle allocation |
Payment Gateways (Razorpay) | Transaction details and billing information | Secure payment processing |
4.2. Legal & Compliance Disclosures
- Government Authorities: Where required by law (e.g., tax audits, court orders).
- Mergers/Acquisitions: If Krish Trip is acquired, data transfers under confidentiality.
4.3. Anonymous/Aggregated Data
- Aggregated insights such as travel preferences and destination trends may be analyzed for service improvement.
5. Data Retention: Clear & Time-Bound
Data Type | Retention Period | Reason |
Booking Records | 7 years post-travel | Tax/legal compliance |
Marketing Profiles | Until consent withdrawal | User preference management |
Inactive Accounts | 3 years of inactivity | System optimization |
6. Your Privacy Rights
You may:
- Access/Export: Request a copy of your data.
- Correct: Update inaccurate details (e.g., phone number).
- Delete: Erase non-essential data (“Right to Be Forgotten”).
- Restrict Processing: Limit usage (e.g., opt-out of marketing).
- Withdraw Consent: Unsubscribe from emails via footer links.
To Exercise Rights:
Email info@krishtrip.com with “Privacy Request” in the subject. We respond within 30 days.
7. Cookies & Tracking Technologies
Cookie Type | Purpose | How to Control |
Essential | Session management, payment security | Browser settings (may break functionality) |
Analytics | Traffic analysis, UX improvements | Opt-out via cookie banner |
Advertising | Retargeting (only with consent) | AdChoices/consent management platforms |
Third-Party Tools:
- Google Analytics (anonymized IPs)
- Meta Pixel (opt-in only for ad campaigns)
8. Children’s Privacy
- We do not target users under 13.
- Child data (e.g., family bookings) is processed only with parental consent.
- Parents may request deletion of minors’ data via info@krishtrip.com.
9. Special Scenarios
- Group Bookings: Organizer confirms consent for group members’ data sharing.
- Sensitive Data: Health/dietary info stored separately with higher encryption.
- Testimonials: Published only with written consent; editable on request.
10. Legal Entity Information
Krish Trip is a registered proprietorship firm operating in India.
The legal entity name under GST registration is: Neha Banarasi Singh
Registered Office Address:
203, Second Floor, Blue Star Plaza
Sector 7, Rohini
New Delhi – 110085, India
For statutory or legal correspondence, please contact:
info@krishtrip.com
